China’s Ride-Hailing Branch Under Scrutiny From Transportation Ministry Unitl End of Year
China's ride-hailing industry recently came under fire following an incident involving a Didi driver and passenger. Because of this, the country's transport ministry has said that it would place checks and balances following a review of the ride-hailing industry throughout the year.
The transport ministry, according to Asia One, will look into the accounts of drivers working for Didi with the help of the police. Once they find questionable accounts there, they will remove the vehicles-along with their drivers in an effort to maintain a standard they are trying to implement. This will go through until the end of 2018, in an effort to keep passenger safety in line with their standard processes.
Reuters reports that the Didi Chuxing Technology Co. Ltd. came under fire after a passenger, unfortunately, lost her life to a wayward driver. The driver allegedly raped and murdered her. After the incident, calls descended for Didi to fix the standards by which it selects drivers and their vehicles. It was only early this month when the ride-hailing app said it would spend something close to 140 million yuan ($20.42 million) in a bid to improve their services.
In another Reuters report, Didi committed to fixing its customer service so that passenger safety is up to a maximum. Cheng Wei, Didi founder, said that the ride-hailing firm was 'immensely saddened' about what happened, with an addition that they didn't mean this to happen to anyone. They ended the comment with an assurance that this didn't mean falling short of their responsibilities was a normal occurrence, and that they wouldn't let it happen again.
The incident happened to a passenger of its carpooling branch, Didi Hitch. According to reports, the passenger was a flight attendant. The death of the said passenger has triggered widespread protests, including outrage among China's netizens, many of which are frequent passengers of the ride-hailing service.
Didi committed to putting up an 8,000-personnel customer service team, which would be completed by the end of the year. It is in line with expectations from China's Ministry of Transport, which earlier informed people that they would visit the Didi facility. The team included government departments involved in passenger safety and transportation.
Didi was not the only ride-hailing app they visited. Other firms include Shouqi and Meituan Dianping, a subsidiary of Tencent.