Orient Securities puts China's "electronic government reform" at 272.2 billion yuan (about $38 billion) to make administrative services accessible, accelerate governance reform, optimize services, strengthen supervision, streamline administration and improve efficiency and transparency for both its citizens and companies.
Communication and information technologies' development have influenced all sectors of society including how the government interacts with its citizens.
Though administrative digitization had been ongoing for quite some time already, China's "electronic government reform" did not start until 2016.
As technology develops, there will be facial recognition, natural language processing and other artificial intelligence-related technologies simplifying processes for administrative service users.
Fang Zhenbang, Renmin University professor of public administration and policy, says that using online tools for public services will accelerate governance reform.
Fang also added that e-governance is important not only in optimizing services, strengthening supervision and streamlining administration but also in improving efficiency and transparency, transforming government functions and stimulating market vitality.
The company Hanweb Software has more than 10 years of experience in mortifying services and making possible linking administrative services-related data to the private sector.
It has its footprint in 17 provinces.
Likewise, this service provider has also brought the national government service platform online, which is being run on a trial basis, and the Zhejiang government service network working.
It has also released a mini-program for the Jiangsu government service network.
Hanweb Software Chairman Jin Zhenyu says the company has an advantage in this kind of digitization by completing projects for the State Council, China's central government and many local governments.
In January, Hanweb Software got a strategic investment from Ant Financial, the financial services company that is under the umbrella of Chinese e-commerce giant Alibaba Group.
Jin affirms that information technology now helps to provide many administrative services changing over-the-counter transactions to online.
Thus, demand for software that assists in the integration and maintenance of transactions like apps, mini-programs, and official social network accounts is also growing, Jin said.
Running across content, data sets, technologies and terminals, need a range of capabilities on the operational and technological aspects.
Furthermore, China's e-government plans include the deep domains of various central and local governments.
Technological challenges have arisen with regards to big data analysis, internet security and parallel processing.
Companies that move in this market have their specialized niches.
Thus, Ant Financial and its parent Alibaba Group will help Hanweb Software in AI, big data, cloud computing, internet security, mobile apps, and other fields.
Online services have been evolving from just a public relations window through which policies could be explained to being used now for the mainland's "e-government" mission.